Please read these terms carefully before placing an order.
Bilqis Waters is a private-label bottled water branding company based in Srinagar, Kashmir, providing custom-branded bottled water solutions for cafés, restaurants, hotels, weddings, resorts, and corporate events across Jammu & Kashmir. By placing an order or using our services, you agree to the terms outlined below.
We offer custom label design and private-label bottled water branding. Our process includes sharing your requirements, submitting your logo and branding materials, approving a sample bottle, and final production and delivery, as outlined on our "How It Works" page.
Our minimum order quantity is 240 bottles (24 bottles per crate, 10 crates minimum). Orders below this quantity may not be accepted unless otherwise agreed in writing.
We currently offer custom branding on 500ml and 1L bottles. Availability of other sizes may be discussed on a case-by-case basis.
Every order includes a sample bottle provided to the customer for review and approval before full production begins. Production will only commence once the customer has approved the sample design in writing (including via WhatsApp message confirmation). Bilqis Waters is not responsible for design errors that are not identified during the sample approval stage.
Pricing for each order depends on bottle size, label complexity, and order quantity, and will be communicated to the customer before production begins. Payment terms will be agreed upon between Bilqis Waters and the customer at the time of order confirmation. Orders will not proceed to production until payment terms have been agreed and any required advance has been received.
Production begins only after sample approval and confirmation of order details. Estimated timelines for production and delivery will be communicated at the time of order confirmation. While we make every effort to meet agreed timelines, delays may occasionally occur due to factors outside our control, such as supplier delays or logistical issues.
We currently deliver across Jammu & Kashmir. Delivery charges, if applicable, will be communicated separately and are not included in the product price unless stated otherwise.
Due to the personalised and made-to-order nature of our products, custom-branded orders cannot be returned, exchanged, or refunded once production has begun and design approval has been provided by the customer. We strongly encourage customers to carefully review their sample bottle before approving production.
If a product is found to be defective due to a manufacturing or printing error on our part, please contact us within 48 hours of delivery so we can review and resolve the issue.
By submitting your logo, artwork, or branding materials to us, you confirm that you own the rights to use this material or have obtained the necessary permissions. Bilqis Waters is not responsible for any trademark or copyright disputes arising from branding materials provided by the customer.
Our bottled water is sourced from certified suppliers in compliance with applicable food safety and quality standards. While Bilqis Waters handles the custom labelling and branding process, the underlying bottled water product is supplied by certified manufacturers responsible for relevant product certifications (such as BIS standards).
Orders may be cancelled before sample approval without penalty. Once a sample has been approved and production has commenced, orders cannot be cancelled, in line with our Returns & Refund Policy above.
Much of our order process, including sharing requirements, sample approvals, and updates, takes place over WhatsApp and phone for convenience and speed. Customers are responsible for providing accurate contact information and responding promptly to keep their order on schedule.
Bilqis Waters strives to provide high-quality custom branding services. However, we are not liable for any indirect, incidental, or consequential losses arising from the use of our products, including but not limited to losses related to event planning, business operations, or third-party arrangements.
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with a revised "last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
These Terms & Conditions are governed by the applicable laws of India and the Union Territory of Jammu & Kashmir.
For any questions regarding these Terms & Conditions, please reach out to us: