Privacy Policy

1. Introduction

At Bilqis Waters, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it safe when you interact with us through our website, WhatsApp, phone, or email.

2. Information We Collect

When you reach out to us for a custom-branded bottle quote or place an order, we may collect the following information:

• Your name and business name
• Phone number and WhatsApp contact details
• Email address (if shared)
• Business type, bottle size preferences, and order quantity
• Logo files, branding artwork, and design instructions you provide for label creation
• Delivery address for order fulfilment

3. How We Use Your Information

The information you share with us is used solely to:

• Respond to your enquiry and prepare a sample label design
• Process and fulfil your order, including production and delivery
• Communicate with you regarding order status, approvals, and delivery updates
• Improve our services and maintain accurate business records

4. How We Share Your Information

Bilqis Waters does not sell, rent, or trade your personal information to third parties for marketing purposes. Your information may only be shared with:

• Our manufacturing and printing partners, strictly for the purpose of producing your branded labels and bottles
• Delivery partners, solely to fulfil and dispatch your order

These partners are only given the information necessary to complete their part of the order and are expected to handle it responsibly.

5. Logo and Design Files

Any logo, artwork, or branding material you send us is used exclusively for creating your custom label design. We do not use your branding materials for any other purpose, and we do not share your designs with other clients.

6. Communication via WhatsApp

Much of our order process takes place over WhatsApp for convenience. By contacting us on WhatsApp, you agree that we may use the details you provide there (such as your name, business name, and order specifications) to process your enquiry or order. Please be aware that WhatsApp's own privacy policy also applies to any messages sent through that platform.

7. Data Security

We take reasonable measures to protect the information you share with us, including limiting access to customer details to those team members directly involved in fulfilling your order. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain customer information only for as long as necessary to fulfil your order, maintain business records, and comply with applicable legal or accounting requirements. If you would like your information removed from our records, you may contact us and we will action this where reasonably possible.

9. Your Rights

You have the right to:

• Ask us what information we hold about you
• Request corrections to inaccurate information
• Request deletion of your information, subject to any legal record-keeping requirements

10. Children's Privacy

Our services are intended for businesses and individuals capable of entering into commercial agreements. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Phone: +91 91863 96496
• WhatsApp: +91 88037 18112
• Email: bilqiswaters1@gmail.com
• Address: Illahibagh Sector 7, Srinagar, Kashmir 190020